Return Policy

Last updated:

1. Introduction

This Return Policy outlines the conditions under which you may return products purchased from Cleansingshcarti through our website at https://cleansingshcarti.ddd. This policy complies with the Finnish Consumer Protection Act (Kuluttajansuojalaki 38/1978) and EU Directive 2011/83/EU on consumer rights.

2. Right of Withdrawal

In accordance with EU consumer protection regulations and the Finnish Consumer Protection Act, you have the right to withdraw from a distance purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the product.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of an unambiguous statement (e.g., an email sent to online@cleansingshcarti.world). You may use the model withdrawal form provided below, but it is not obligatory.

3. Conditions for Return

To be eligible for a return, the following conditions must be met:

  • The return request must be made within 14 days of receiving the product.
  • The product must be unopened, unused, and in its original packaging.
  • The product must be in the same condition as when you received it.
  • You must provide proof of purchase (e.g., order confirmation email or receipt).

3.1 Non-Returnable Items

In accordance with the Finnish Consumer Protection Act, the right of withdrawal does not apply to:

  • Products that have been opened and cannot be returned due to health protection or hygiene reasons (if the seal has been broken).
  • Products that have been used or are not in their original condition.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact us at online@cleansingshcarti.world within 14 days of receiving your product, stating your intention to return.
  2. We will confirm your return request and provide return instructions, including the return shipping address.
  3. Package the product securely in its original packaging and ship it to the address provided.
  4. Include your order number and contact information with the return shipment.

You are responsible for the cost of returning the product unless the product was defective or the wrong item was delivered.

5. Refunds

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.

If your return is approved:

  • We will process the refund within 14 days of receiving the returned product or proof of return shipment, whichever comes first.
  • The refund will be issued using the same payment method used for the original purchase, unless you have expressly agreed otherwise.
  • We will refund the full price of the product, including the standard delivery costs (if applicable). If you chose a delivery method other than our standard delivery option, we are not obligated to refund the extra cost.

6. Defective Products

If you receive a defective or damaged product, please contact us immediately at online@cleansingshcarti.world with details and, if possible, photographs of the defect. In such cases:

  • We will cover all return shipping costs.
  • You are entitled to a replacement product or a full refund, at your choice.
  • Claims for defective products are handled in accordance with the Finnish Consumer Protection Act and the Finnish Sale of Goods Act (Kauppalaki 355/1987).

7. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

  • Check your bank account or payment provider again.
  • Contact your bank or credit card company, as processing times may vary.
  • If you still have not received your refund, please contact us at online@cleansingshcarti.world.

8. Model Withdrawal Form

To: Cleansingshcarti, Keilaranta 1, 02150 Espoo, Finland, online@cleansingshcarti.world

I hereby give notice that I withdraw from my contract of sale of the following goods:

  • Product name and order number:
  • Ordered on / received on:
  • Name of customer:
  • Address of customer:
  • Date:
  • Signature (only if submitted on paper):

9. Consumer Rights

This Return Policy does not affect your statutory rights under Finnish consumer protection law. If you believe your consumer rights have been violated, you may contact:

Finnish Consumer Disputes Board (Kuluttajariitalautakunta)
Hämeentie 3, P.O. Box 306, 00531 Helsinki, Finland
Website: https://www.kuluttajariita.fi/en/

Finnish Competition and Consumer Authority (Kilpailu- ja kuluttajavirasto)
Website: https://www.kkv.fi/en/

EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/

10. Changes to This Policy

We may update this Return Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Changes will not affect orders placed before the new policy takes effect.

11. Contact Information

If you have questions about this Return Policy, please contact us:

Cleansingshcarti
Keilaranta 1, 02150 Espoo, Finland
Email: online@cleansingshcarti.world